Virtual communication allows us to communicate with people all over the world in many ways. It could include videoconferencing tools such as chat, voice calls, and online meeting platforms. These tools allow teams to stay connected, share information fast and increase collaboration. They also enable organisations to expand their reach and work with a global audience.
It is important to have a written and established process for communicating for your team when working remotely. It should include topics such as when and how to schedule meetings, response times expected and the proper way to escalate urgent issues.
In addition, a structured procedure will ensure that all team members are on the same page with project progress, deadlines, and any other important updates. Meetings also promote an environment of unity which creates a positive working environment.
Virtual Communication: Getting it Right
Communication in the online workplace can be a challenge particularly when certain types of communication do not use non-verbal signals. For instance, text messages and instant messaging don't allow for a clear sense of tone and intent. It is easy to miss a subtle hint that an ad is sarcastic or even assume a meaning that is innocent.
Group chats and meetings don't permit the use of hand gestures. This can be an important aspect of communication. A thumbs-up for instance, could be interpreted as approval, or raising your arm could be understood as asking questions. It is important to use tools that can support a wide range of communication, so that your employees can pick the one that best suits them.
